SuperLovek · Updated 19 October 2026
SuperLovek provides the SuperLovek shopping app and related customer services. This policy explains how information is used when you browse products, create an account, place an order or contact us.
Information you provide
On the app and website, account information includes your phone number, name and email address when supplied. Sign-in and account deletion use one-time SMS codes. We use this information to authenticate you, manage your account and communicate about your requests.
Orders may include your basket, purchased items, delivery or pickup choice, delivery address, contact number, delivery instructions and order history. Saved payment phone numbers and payment references are used to process and reconcile payments. Card or wallet payments are processed through Hubtel and the relevant payment provider.
Wishlist items, stock alerts and marketing preferences are used to provide the features you select. Support requests, reviews, return or repair requests, messages and photos you choose to attach are used to respond to you and manage after-sales service.
Location and photos
The app requests location access when you choose to use your current location. You can instead select your delivery location manually. A location pin you confirm can be saved with your delivery address and used for fulfilment. Map requests are sent to OpenStreetMap's tile service, which receives your IP address and the map tiles requested.
Photos you select for support or after-sales requests are uploaded with that request. The app does not need access to your entire photo library to provide shopping services. You can manage location, camera and photo permissions in your device settings.
Information needed to operate the service
The app stores a session token securely on your device and keeps preferences and shopping state locally. The service processes connection and request information, such as IP address, to handle requests, protect accounts and troubleshoot failures. Where device notifications are enabled, a notification token and platform are used to route messages to your installation.
How information is used and shared
We use information to provide shopping and account features, process orders and payments, arrange delivery or pickup, provide support, prevent abuse and keep transaction records. Order updates are service messages. Offers and news depend on the marketing preference you choose in account settings.
Information needed for these tasks may be processed by our hosting and infrastructure providers, SMS and communications providers, payment providers including Hubtel, inventory and accounting services including ECOUNT, and staff or delivery partners handling your order. Using WhatsApp, phone links or an external payment page opens the relevant external service; that service also handles information under its own terms and privacy policy.
We may disclose information where necessary to comply with applicable legal obligations or respond to a lawful request. Service providers may process information outside your country. Contact us if you need details about a particular provider or request.
Security
App-to-server API requests use HTTPS. Sign-in tokens are stored using the device's secure storage facilities. Access to an account requires verification. No system can guarantee absolute security; contact us promptly if you suspect misuse of your account.
Your choices and account deletion
You can update your profile and saved addresses, change offers-and-news preferences, and sign out through the app. To request deletion, open Account → Settings → Delete account and confirm with the SMS code sent to your account number. You can also request deletion by email without the app. We complete deletion requests within 3 days once your identity is verified and any open orders, refunds or return/repair cases have been resolved. See the account deletion page for the information removed and retained.
Retention
We keep information needed to operate your account and fulfil your requests. Account deletion removes or anonymises account details as described on our deletion page. Transaction, payment, refund, review, after-sales and support records can remain after deletion. Order and payment records retained after account deletion are kept for up to 90 days. Other information is kept only while needed to resolve your request or meet applicable recordkeeping requirements. Contact us for details about a particular record.
Children
SuperLovek is a shopping service for a general audience. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and address it.
Changes and contact
We may update this policy as the service changes. The updated date appears above.
For privacy questions, access or correction requests, contact SuperLovek at [email protected]. WhatsApp: +233 50 163 5621. Calls: +233 50 163 5620.