SuperLovek · Updated 19 October 2026
You can request deletion of your SuperLovek account and associated personal information. Uninstalling the app does not delete your account.
Request deletion in the app
- Sign in to the SuperLovek account you want to delete.
- Open Account → Settings → Delete account.
- Read what will be removed and retained, then request a confirmation code.
- Enter the SMS code sent to your account phone number and confirm Delete my account.
Never share your sign-in or deletion code with anyone, including support staff.
What happens next
If there are no open orders, refunds or return/repair cases, deletion can complete as soon as you confirm. Otherwise the app shows the open items and places the request on hold. Once they are finished, deletion completes automatically. We complete deletion requests within 3 days after identity verification and resolution of any open items. You can withdraw a held request in the app before it completes.
Deletion cannot be undone. You can later sign up with the same number as a new account.
What is removed
Your account name, email address, account phone number and added payment phone numbers are removed. Your profile, saved basket, wishlist, stock alerts and registered notification devices are removed. Saved address details are deleted or cleared. Delivery addresses on past orders are reduced to region and city. Existing sessions are revoked.
What is retained
Orders, payments, refunds, receipts and sales records remain linked to an anonymised account for business recordkeeping. Reviews, support requests and after-sales cases also remain. Free-text messages and uploaded attachments may contain information you provided; contact SuperLovek if you need personal information in those records reviewed for deletion.
Order and payment records retained after deletion are kept for up to 90 days. Other records are retained only as needed to resolve support requests, meet recordkeeping requirements or protect against abuse. Information already processed by a payment provider is also subject to that provider’s retention rules. Contact us if you need details about a specific record or backup copy.
Need help without the app?
Email [email protected] with the subject “SuperLovek account deletion” and the phone number linked to your account. You do not need the app installed to make this request. We will verify that you own the account before deleting it. Never email passwords, one-time codes or payment PINs. If you cannot use email, contact us on WhatsApp +233 50 163 5621 or call +233 50 163 5620 for help.